Customer Service Articles (Most Comments) — Knoji
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Modern life is an attraction between two poles: consumerism and commercialism. World Consumer Rights Day is observed on 15 March of every year. This year(2012) the world comes forward to observe the World Consumer Rights Day with the theme “Our money, our rights: campaigning for real choice in financial services”.
Published by +Paulose 74 months ago in Customer Service | +22 votes | 16 comments
Companies lose millions of dollars every year because they fail to satisfy their customers. Unfortunately, countless managers have not come to the realization that most of the time itÂ’s due to poor customer service. And unless you, the consumer, report your bad experiences to the right individuals they may never know. So whenever you receive really bad customer service you should report it to the manager of that particular venue in a timely and professional manner and I can testify that yo...
Published by Donata L. 74 months ago in Customer Service | +30 votes | 14 comments
If your job requires that you work directly with people in your capacity- you will no doubt encounter disgruntled customers at one time or another who will elect to express their unhappiness in the form of anger. Bottom lineÂ…they want to make it known that they are dissatisfied with the service and/or the products they've received. You will need to find the best solution to rectify the problem and satisfy your customer.
Published by Donata L. 75 months ago in Customer Service | +28 votes | 14 comments
Your customers play a vital role in the success of your business overall. In fact, your customers are the reason that you are in business in the first placeÂ…without them; your business simply would not exist. Keep in mind that one dissatisfied customer could ultimately hurt your business significantly. Conversely, one satisfied customer could help your business achieve success. ItÂ’s a fact that word-of-mouth is a powerful advertising mechanism and is the fastest way to spread news, whet...
Published by Donata L. 75 months ago in Customer Service | +27 votes | 14 comments
There are ways that you can improve poor customer service in your establishment if you are ambitious about growing your business. Lets face itÂ…you canÂ’t blame your customers for opting to do business with your competitors if you failed to meet their needs. As manager, you should get to know your customersÂ… especially those who patronize your business regularly. Once your customers enter your business you should begin to service them with smile. Let them know that you appreciate their...
Published by Donata L. 75 months ago in Customer Service | +27 votes | 12 comments
Listen up customers; if and when you receive exceptional service from any establishment you should be willing to inform the manager of that venue. Managers want and need to hear from satisfied customers to ensure that they are advancing in the right direction and aim to continue to satisfy the wants and needs of their customers.
Published by Donata L. 75 months ago in Customer Service | +27 votes | 11 comments
Recently blogs and a news show came out with a report that the BBB ratings could be biased and unfair. Can you trust the Better Business Bureau ratings.
Published by Sam Montana 91 months ago in Customer Service | +25 votes | 10 comments
The Importance of Customer Loyalty and its effects on business, revenues
Published by Ngozi Nwabineli 105 months ago in Customer Service | +7 votes | 9 comments
Does it seem like everyone around you has lost their common sense and act like robots. How the loss of common sense affects us all.
Published by Sam Montana 107 months ago in Customer Service | +16 votes | 8 comments
Read the true story of a couple who at their times of distress had become unwitting victims of poor customer service. This is the story of a couple who at a most difficult time of their lives had suffered under poorly trained employees of an airline company. This is an example of poor customer service.
Published by Patrick Regoniel 75 months ago in Customer Service | +11 votes | 6 comments
Working in a restaurant, I have developed many ways to increase my tips. In this article, I give tips on how to increase your tip revenue as a server in a restaurant. Filled with easy to follow guidelines, readers will walk away with an understanding of how to increase customer satisfaction, which will lead to more increased tips.
Published by Christopher Burt 75 months ago in Customer Service | +5 votes | 6 comments
What customer service is and is not
Published by Ngozi Nwabineli 104 months ago in Customer Service | +18 votes | 6 comments
Agitated customers need special help from customer service representatives. If the CSR is able to smooth over a problem they will likely get a customer for life.
Published by Kathryn Perez 76 months ago in Customer Service | +3 votes | 5 comments
Reasons for a commercial insurance agent to use virtual agents. Use technology to serve clients better and save money?
Published by Lorena Williams 89 months ago in Customer Service | +5 votes | 4 comments
How to disarm angry customers. Being nice to customers will likely lead to them being nice to you.
Published by Rae Morvay 94 months ago in Customer Service | +7 votes | 4 comments
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All Experts
#1 - Donata L.
#2 - Sam Montana
#3 - Ngozi Nwabineli
#4 - meiji15
#5 - +Paulose
#6 - Athena Goodlight...
#7 - Patrick Regoniel...
#8 - Charlene Collins...
#9 - Suba Lakshminara...
#10 - Gilbert Cooper
#11 - Rae Morvay
#12 - Jennifer Alston
#13 - Lorena Williams
#14 - Christopher Burt...
#15 - Peter Curtis
#16 - Melissa Ingham
#17 - Ruby
#18 - Chris Benedict
#19 - Dawn Merrow
#20 - Julie Weishaar