Customer Service Articles - Page 3 — Knoji
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An effective method can be to communicate a business sector (F-L-O-W-E-R-S). This way, consumers will recall the company contact number when a need arises. Whatever method a company may use, it is key to avoid complicated, rare, or hard to spell words; this complexity is precisely what vanity numbers are designed to avoid.
Published by Mike Allen 79 months ago in Customer Service | +0 votes | 0 comments
These are simple ways you can make your hotel guests feel more at home. These simple methods help you go above and beyond, since many times, a guest's whole stay can depend on how the staff reacted to any issues that may arise during the stay. It shows how you can utilize your personality, your amenities, and your skills to solve problems. These points also help to prevent your hotel from becoming the topic of negative social media press.
Published by Matthew Bible 81 months ago in Customer Service | +2 votes | 0 comments
Website Alive’s Alive Chat helps the customers to convert more browsing prospects into Leads and Sales and so is an instant customer service tool. It offers flexibility to chat from any location wherever there is an internet connection presence. The users can connect via their mobile phone, Facebook fan page, Twitter and email. It also helps in viewing the real time members browse through the user's website resulting in finding important information about their visit. This information can ...
Published by Abhay Singh 81 months ago in Customer Service | +1 votes | 0 comments
Published by Review Summaries 82 months ago in Customer Service | +0 votes | 0 comments
As a small business expands, it will likely branch out into different departments that are designed to handle different aspects of operations. When telephone calls come in, directing them to the correct employee with call transfer can save both the callers and the employees handling the calls a great deal of frustration.
Published by Auto Attendant 82 months ago in Customer Service | +0 votes | 0 comments
The auto attendant feature is a great way for businesses to save time and prevent caller frustration. Also, when used properly, the feature is also a great marketing tool. If a customer’s requested department is on another line or away from their desk, they will often hear hold music of the company’s choice. Believe it or not, small businesses have the option to incorporate audio ads into this music in an effort to make clients and customers aware of additional products and service...
Published by Auto Attendant 243 months ago in Customer Service | +0 votes | 0 comments
Thank You Messages for Customers! Saying thank you to your customers will surely make them come back to you again and again. Let your customer feel that they are important and valuable to you. In this article you will find some great samples of thank you messages for customers.
Published by Ruby 83 months ago in Customer Service | +5 votes | 3 comments
Modern life is an attraction between two poles: consumerism and commercialism. World Consumer Rights Day is observed on 15 March of every year. This year(2012) the world comes forward to observe the World Consumer Rights Day with the theme “Our money, our rights: campaigning for real choice in financial services”.
Published by +Paulose 83 months ago in Customer Service | +22 votes | 16 comments
Companies lose millions of dollars every year because they fail to satisfy their customers. Unfortunately, countless managers have not come to the realization that most of the time itÂ’s due to poor customer service. And unless you, the consumer, report your bad experiences to the right individuals they may never know. So whenever you receive really bad customer service you should report it to the manager of that particular venue in a timely and professional manner and I can testify that yo...
Published by Donata L. 83 months ago in Customer Service | +30 votes | 14 comments
Listen up customers; if and when you receive exceptional service from any establishment you should be willing to inform the manager of that venue. Managers want and need to hear from satisfied customers to ensure that they are advancing in the right direction and aim to continue to satisfy the wants and needs of their customers.
Published by Donata L. 83 months ago in Customer Service | +27 votes | 11 comments
If your job requires that you work directly with people in your capacity- you will no doubt encounter disgruntled customers at one time or another who will elect to express their unhappiness in the form of anger. Bottom lineÂ…they want to make it known that they are dissatisfied with the service and/or the products they've received. You will need to find the best solution to rectify the problem and satisfy your customer.
Published by Donata L. 83 months ago in Customer Service | +28 votes | 14 comments
Let's show how little we think of our customers by not solving any issues they have with our products. We'll just tell them there's a queue. That's the final word. I took that lousy printer and threw it back in the box and just shoved the power cable and rubbish back onto it, ready to take back to the store next time I go to town.
Published by Inforead 84 months ago in Customer Service | +2 votes | 2 comments
There are ways that you can improve poor customer service in your establishment if you are ambitious about growing your business. Lets face itÂ…you canÂ’t blame your customers for opting to do business with your competitors if you failed to meet their needs. As manager, you should get to know your customersÂ… especially those who patronize your business regularly. Once your customers enter your business you should begin to service them with smile. Let them know that you appreciate their...
Published by Donata L. 84 months ago in Customer Service | +27 votes | 12 comments
Read the true story of a couple who at their times of distress had become unwitting victims of poor customer service. This is the story of a couple who at a most difficult time of their lives had suffered under poorly trained employees of an airline company. This is an example of poor customer service.
Published by Patrick Regoniel 84 months ago in Customer Service | +11 votes | 6 comments
Using Twitter to resolve customer service issues isn't as far fetched as it sounds. I have used Twitter to help resolve customer service issues a few times now and have found it to be helpful. Using Twitter not only expedited the resolution but the customer service representatives have been pleasant to work with. Issues can be handled effectively with Twitter, but some rules of the road should be followed when tweeting any customer service department.
Published by Gayle Crabtree 84 months ago in Customer Service | +2 votes | 1 comments
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